The user is not good at expressing their needs, he needs your unconventional solution

Some time ago, returning from the United States and transiting through Chicago Airport, I went to the airline’s counter to ask about the possibility of an upgrade, so that the long-distance flight could be a little more comfortable. The service staff told me that there are seats available, but there is no aisle seat that …

Ten usability research methods

When you choose the measurement method of usability research, you should consider a lot of issues to get the desired results, including research purpose, user goals, technical feasibility of collecting and analyzing data, and project budget and delivery A matter of time. Because every usability study has unique attributes, we cannot specify exactly what measurement method …

How to do user-based task design

There are two ways of task design: 1) User-based task design a) Starting from reality, map the user’s natural state of the scene into a set of similar tasks performed on the man-machine interface. b) In the absence of similar products, obtain conceptual prototypes through in-depth interviews or focus groups, and combine usability testing to …