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Why cannot get the download link after the payment?

  1. After the payment is successful, the system will automatically mark the transaction completed and send you the purchase receipt by E-mail with the related download Information. You can also find your files in Purchase History.

  2. If the system is marked pending after the payment (It seldom happened so far). We need to manually review the payment before marking the transaction completed. This usually needs to be completed in less than 4 hours and requires your patience.

Generally, you will receive the purchase receipt and the related download link within 3 min.

How can I get the digital models?

  1. You have to leave your correct E-mail address, we can contact you.

  2. After the payment,  you will receive an e-mail, including your purchase information.

  3. The download links will expire after 72h, so you have to download them as soon as possible.

Can I request a refund?

  1. We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all the time.

  2. We take product quality-related issues very seriously and are always determined in resolving them to satisfy customer expectations. If you found serious defects, please contact us at E-mail: kefu@jujumi.com.cn

  3. You are more than welcome to request a refund within 7 days after the purchase.

Refund Terms

  1. We help you to solve your problems by using digital models. We will use QQ, Skype, or another tool to direct you to solve problems.

  2. Likewise, we attempt to provide the best support possible for our customers. You have an issue that we are unable to resolve which makes the system unusable. We may ask you questions regarding the nature of your refund request, so we can improve the model in the future.

  3. Refunds will be offered at our sole discretion. By purchasing models from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.


  1. The digital models are created or completed by JUJUMI team members.

  2. As a buyer of the product, you are allowed to use the model multiple times in your projects.

  3. The digital models from JUJUMI are used for study only.  JUJUMI will not responsible for the risks caused by production or manufacturing.