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Why Can’t I Get the Download Link After Payment?

  • After a successful payment, the system automatically marks the transaction as complete and sends you a purchase receipt via email with the related download information. You can also find your files in Order History.

  • If the system is marked as pending after payment (which rarely happens), we need to manually review the payment before marking the transaction as complete. This process usually takes less than 4 hours and requires your patience.

  • Generally, you should receive the purchase receipt and related download link within 3 minutes.

How Can I Get the Digital Models?

  • To receive digital models, you must leave your correct email address so that we can contact you.

  • After payment, you will receive an email including your purchase information.

  • The download links will expire after 72 hours, so download them as soon as possible.

Can I Request a Refund?

  • We believe in and stand behind our products 100%, but we understand that they may not work perfectly for everyone all of the time.

  • We take product quality related issues very seriously and are dedicated to resolving them to meet customer expectations. If you have found any serious defects, please contact us at E-mail: kefu@jujumi.com.cn

  • You may request a refund within 7 days after the purchase.

Refund Terms

  • We will help you solve any issues you encounter when using the digital models. We will use email, WhatsApp, Skype, or other tools to direct you in solving the problems.

  • We strive to provide the best possible support for our customers. If you have an issue that we are unable to resolve, which makes the system unusable, we may ask you questions regarding the nature of your refund request so we can improve the models in the future.

  • Refunds will be offered at our sole discretion. By purchasing models from our site, you agree to this refund policy and relinquish any rights to challenge it with any questions, judgment or legal actions. We are not liable for any differences in exchange rates between the time of purchase and the time of refund.


  • The digital models are created or completed by JUJUMI team members.

  • As a buyer, you are allowed to use the model multiple times in your projects for study purposes only.

  • JUJUMI will not be held responsible for any risks caused by production or manufacturing.