With the popularity of Alipay and WeChat, the concept of “paperless” is gradually favored by more traditional industries. This article talks to you about how to play paperless product design.
From online payment to the realization of various types of informatization, more and more industries have begun to try to use the convenience of terminals to improve the efficiency of the process, replacing the management of paper materials with electronic operations, on the one hand, reducing the cost of paper items. Use and waste, on the other hand, reduce the chance of errors in offline operations.
1. Usage scenarios
The use scenarios of paperless are generally: long-chain business forms, and complex offline business, such as logistics.
The Internet + logistics model has gradually matured, and the docking between logistics platforms and logistics enterprises, and the docking between logistics platforms and logistics platforms are in progress.
“Internet + logistics” is inseparable from the support of the logistics platform, but in order to enjoy the dividends of the Internet, logistics enterprises not only need to carry out informatization transformation and optimization of the business process and the whole process of the supply chain, but also involve the transformation of Internet thinking and the adjustment of management methods, etc. .
From informatization to intelligence in the logistics industry, [improving efficiency + reducing cost] is a very important topic. It is a great goal to optimize logistics management, reduce logistics costs, improve risk control, and ultimately make the whole process paperless.
In the traditional logistics process, merchants (consignors) from handwritten orders to logistics companies collecting, transiting, and delivering, each link may affect efficiency, and there will also be errors in the writing of face sheets and big-headed pen information.
After the emergence of online products, when the merchant and the courier are bound, they can automatically obtain the waybill number and the parcel code to complete the intelligent delivery by simply clicking on the delivery online. The merchant writes the package code to the corresponding package, and the courier picks up the package and returns to the outlet to print the electronic face sheet, and paste the corresponding package according to the package code for warehousing and delivery.
This is the process of courier delivery that we often see around us.
The solutions provided by major manufacturers like JD.com and Taobao can generate the following values: [ improving efficiency] [reducing costs] .
- Efficiency improvement: reduce the number of handwritten documents by merchants and reduce the frequency of errors
- Cost reduction: reduce the high cost of paper management and destruction
In the field of logistics, the scenario where paperless can maximize efficiency should be port logistics.
It has been reported that nearly 50% of port logistics workers spend at least two hours for each batch of goods in order to prepare paper documents such as customs declaration, insurance, and transshipment. In general, paper documents cannot be shipped together with the goods, but are sent by other delivery methods. This usually results in a situation where the goods arrive at the port and the paper documents are still on the way.
Therefore, for port logistics, it is of great significance to achieve a better paperless office.
The existence of paperless logistics needs to ensure three cores: authenticity of goods, controllability of transportation, and standardization of documents .
The authenticity and effectiveness of cargo information is the primary condition for meeting paperless logistics. The starting point of the logistics at the time of delivery. If the information of the goods cannot be guaranteed to be true and effective, there will be certain uncertainty in the cost of freight and the management of freight. Therefore, in order to achieve paperless in the field of logistics, it is very important to connect the information of the source of goods.
The transportation of goods has a certain cycle, and drivers encounter various problems and abnormalities on the way to pull the goods. If feedback cannot be obtained in time or cannot be monitored and recorded, once encountering out-of-control links, such as delivery, arrival, settlement, etc., there will be many uncontrollable factors that will cause the final transportation to be unsmooth.
The process of transportation, even the internal flow of the warehouse to the store, requires certain documents as proofs. However, traditional offline logistics ignores the importance of documents. Similar to the flow of goods within the company, the management and standardization of documents will not be too concerned.
For large-scale logistics transportation, the standardization of documents is still very critical. The tracking of many problems ultimately needs to be traced back to a small receipt.
3. Basic principles
The product side must satisfy two basic principles: lightweight and minimal simplification .
For the realization of paperless products, find a small entry point and make key links informatized and transparent. It is a very good product design idea to first solve the work with the largest amount of offline paper production, and then radiate to other links, and finally achieve the informatization of the whole process.
For example, we need to solve an offline congestion link of printing documents and submitting information. You can conduct research on product forms such as App, H5, and small programs, and then analyze the most suitable product form to land.
4. Research results
First, do a round of analysis of competing products on the market, and sort out their business scope, product attributes, and product presentation, as shown in the following table:
Then, further analysis is made in combination with the technical implementation of the product side.
During the technical research stage, we found that since the applet cannot be actively pushed, for products that require very timely and important message notification, only the solution of the applet can be directly Paased.
Next, we compare several types of comprehensive solutions to see what their advantages and disadvantages are.
The following table:
Summarize the suggestions on the technical side of the product: If the situation of independent apps is not considered for the time being, the experience of the official account + applet will be better, and if the applet is proficient, the development efficiency is predicted to be higher than H5.
The goal of paperless is to solve the problem of non-standardization and non-standardization caused by long chains .
In the lengthy usage scenarios, find a breakthrough that can be informatized. Similar to electronic uploading of documents, one-click scanning and sending of data information, etc. Through the idea of [gadget], trying to change the tediousness of long-term offline work is a good product design idea.
In particular, simple and easy-to-learn operations and designs such as QR code and scan are more suitable for promotion in the field of logistics, thereby replacing the problem of offline paper management.