Upon successful payment, an automated email containing your purchase details and digital model download links will be sent to the email address you provided.

All digital models provided by JUJUMI are for educational and research purposes only. JUJUMI shall not be liable for any risks, damages, or liabilities arising from the production, manufacturing, or use of these models.

Ensure a valid and accurate email address is provided during the checkout process.

Please check your primary inbox, spam/junk folder, and promotions tab to locate our delivery email.

Download links are valid for 72 hours from the time of issuance. We recommend downloading your digital models promptly to avoid expiration.

We take product quality concerns seriously and are dedicated to resolving issues to our customers' satisfaction. If you identify significant defects in our digital models, please contact our support team at: kefu@jujumi.com.cn

Our support team will assist you in resolving any technical issues encountered while using our digital models. We offer guidance via email, WhatsApp, Skype, or other agreed communication channels.

We are committed to providing comprehensive customer support. If an issue cannot be resolved to render the model functional, we may request additional details regarding your refund claim to help us improve our products and services.

Refunds are granted at JUJUMI's sole discretion. By purchasing digital models from our platform, you acknowledge and agree to this refund policy, and waive any rights to dispute this policy through legal proceedings or third-party arbitration. JUJUMI shall not be responsible for any exchange rate fluctuations between the time of purchase and refund processing.