Service design is the provision of services to users that meet user needs, it can be used to improve existing services or create new services from scratch.

What is service design and what is not? Many people are confused about the boundaries of service design. Below we will explain a few concepts that are easily confused with service design.

Service design improves the user and employee experience by designing, aligning, and optimizing an organization’s operations to better support the customer journey. What is a service? Traditional economics makes a clear distinction between goods and services, with goods being tangible and consumables (eg: pens, sunglasses, or shoes). Services are intangible instant exchanges that do not result …

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